Ace Hosting will provide a full refund for new customers if notified within 12 hours that the customer has changed their mind. This does not apply to One Day Passes. This is in addition to the statutory EU rules.
In the EU you have the right to return these purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
The 14-day "cooling off" period does not apply, among others, to:
- online digital content, if you have already started downloading or streaming it
Please note the rules for refunds and the EU rules apply to consumer purchases. Refunds are not available for busines to business transactions such as reseller credits or other transactions directly with a business.
Terms & Conditions
The site is owned and operated by Ace Hosting Limited ("Ace", "Ace Hosting", "we", "us"). Registered Office: Suite I0018, 35 Victoria Road, Darlington DL1 5SF. Registered number: 10544614 (England and Wales). Phone number +44 1454 838218
The following terms and conditions (the “Terms”) apply to your use of the Ace Hosting website (our “Website"). If at any time you do not wish to accept the Terms, you may not use the Website.Ace Hosting reserves the right at any time to modify these Terms and to impose new or additional terms or conditions on your use of the Website. Such modifications and additional terms and conditions will be effective immediately and incorporated into these Terms once posted on the Website. Whilst Ace Hosting will endeavour to inform you when modifications arise, it is not obliged to do so and your continued use of the Website will be deemed acceptance thereof. By using the Website you signify your acceptance of the Terms:
Accuracy of content
Ace Hosting has taken every care in the preparation of the content of this Website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this Website. All prices are displayed inclusive of any applicable sales tax. To the extent permitted by applicable law, Ace Hosting disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website. Ace Hosting shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.
The Website and its content are provided “as is” excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. Ace Hosting further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. Ace Hosting does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or “Trojan horses” and Ace Hosting is not liable for any damage you may suffer as a result of such destructive features. Ace Hosting shall not be held responsible for content provided by third parties. Ace Hosting is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the Website. These Terms do not affect your statutory rights or your legal rights as a consumer.
While Ace Hosting has made every effort to ensure that the information contained on the Website is up to date and accurate, Ace Hosting does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website. Ace Hosting is not responsible for any errors, or for the results obtained from the use of this information. Where Ace Hosting is advised that information is incomplete or inaccurate Ace Hosting will amend the information on the Website. All information on the Website is provided 'as is', with no guarantee of completeness, accuracy or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Ace Hosting or its partners, agents or employees be liable to users or anyone else for any decision made or action taken in reliance on the information on the Website or for any consequential, special or similar damages, even if advised of the possibility of such damages.
To register with Ace Hosting you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
When you register to use the Website you will be asked to create a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Ace Hosting shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Payment and Delivery
Ace Hosting accepts payment via credit/debit card and PayPal. Ace Hosting takes payment up front, however if Ace Hosting is unable to deliver the order Ace Hosting will provide a refund via the same mechanism payment was made.
Your order is an offer to buy from us. Nothing that Ace Hosting does or says will amount to any acceptance of that offer until Ace Hosting actually despatches an item to you, at which point a contract will be made between us. At any point up until then Ace Hosting may decline to supply an item to you. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. If Ace Hosting declines to supply an item to you and you have already paid for it, Ace Hosting will give you a full refund of any amount already paid for that item in accordance with the Returns and Refunds conditions.
You are able to correct errors on your order up to the point at which you click on ‘submit’ on the final page of the ordering process.
Acceptable Use Policy
Ace Hotings’s services shall not be used by any person or entity:
- in any way that violates any applicable UK, European, federal, state, local, or international law or regulation;
- for fraudulent purposes;
- for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way, including by exposing them to inappropriate content or asking for personally identifiable information;
- to store, publish, display, or transmit obscene, defamatory, infringing, libelous, harassing, abusive, threatening or otherwise unlawful or tortious material;
- to store or transmit material in violation of third-party privacy rights;
- to send unsolicited messages or postings, including bulk commercial advertising or informational announcements and "spam";
- to compromise or attempt to compromise the security of any Ace Hosting or third party network, system, server, or account;
- to impersonate or attempt to impersonate Ace Hosting, our personnel, another subscriber or user, or any other person or entity; or
- in any way that restricts or inhibits anyone's use or enjoyment of Ace Hosting’s services or which, as determined by us, may harm Ace Hosting the users of our services or expose them to liability.
Reporting a Violation of Acceptable Use Policy (AUP)
As a provider of caching services, storage and removal of cached content by Ace Hosting’s services occurs automatically based on the actions of our subscribers.
Reports of a violation of the AUP described in Section Acceptable Use Policy by our subscribers’ content that are directed to Ace Hosting should:
- be sent to email@example.com mailed to the following address:
Ace Hosting Limited
35 Victoria Road,
Darlington DL1 5SF;
- identify exact uniform resource locator(s) (URLs) hosting the content in violation of the AUP;
- document your efforts to contact the subscriber directly; and
- provide an email address to permit our subscriber to contact you.
We will promptly forward this report to the applicable subscriber.
DCMA - Digital Millenium Copyright Act
Ace Hosting complies with laws applicable to it and its services.
Ace Hosting operates as an intermediary to cache and deliver content hosted by others at the instruction of our subscribers. We cannot remove content hosted by others. As an intermediary, we are entitled to rely upon (among other things) the DMCA safe harbor available to system caching service providers and we maintain policies and procedures to terminate subscribers that would be considered repeat infringers under the DMCA. See 17 U.S.C. 512(b) available at http://www.copyright.gov/title17/92chap5.html#512.
You may submit a DMCA notification to our Designated Copyright Agent with the following information in writing (see 17 U.S.C. 512(c)(3) for additional information):
- a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- identification of each exact uniform resource locator (URL) hosting the copyrighted work(s) and identification of the material located at each URL that is claimed to be infringing or to be the subject of infringing activity and that is requested to be removed or disabled;
- information reasonably sufficient to permit our subscriber to contact you, such as an address, telephone number, and, if available, an electronic mail address;
- a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Unless it is reasonably apparent to us that our subscriber has already received a notice of infringement from you regarding particular content, we will forward all the information you provide in your notice, including your contact information, to our subscriber.
If you are a copyright owner or an agent thereof and believe that any content cached or delivered using Ace Hosting’s services or on any Ace Hosting domain infringes upon your copyrights, we recommend that you submit a notification pursuant to the DMCA directly to the originating site. In order for a DMCA takedown notice to a system caching service provider to be effective under 17 U.S.C. 512(b), the notice provider must demonstrate either (a) that the content has already been removed from the originating site or (b) the notice provider has obtained a court order requiring the content be removed from the originating site or access to the content to be disabled.
Prior to filing a claim under 17 U.S.C. 512(c)(3) regarding a Ace Hosting subscriber’s content please review 17 U.S.C. 512(b) and note the following:
- the content cached or delivered by Ace Hosting’s services is not modified by us except upon our subscribers’ instructions;
- our services do not change the advertising associated with the content from our subscribers’ originating site without authorization from our subscribers;
- we comply with industry standard rules regarding refreshing, reloading or otherwise updating content;
- our services do not interfere with our subscribers’ technology that returns “hit” count information that otherwise would have been collected had the content not been cached; and
- our services do not bypass the conditions that our subscribers require for access to their content.
Links to other websites
Ace Hosting has placed links on this Website to other websites we think you may want to visit. Ace Hosting does not vet these websites and does not have any control over their contents. Ace Hosting cannot accept any liability in respect of the use of these websites.
The content of the Website is protected by copyright, trade marks, database and other intellectual property rights. All rights, including copyright, in the content of these Ace Hosting web pages are owned or controlled for these purposes by Ace Hosting. In accessing Ace Hosting web pages, you agree that you may only download the content for your own personal non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Ace Hosting web pages for any other purpose whatsoever without the prior written permission of Ace Hosting.
No licence is granted to you in these Terms to use any trade mark of Ace Hosting or its affiliated companies including, without limitation, the trade mark Ace Hosting.
Exclusions of liability
You acknowledge that your use of the Website is at your own risk. If you are dissatisfied with the Website, the Terms or any of the content your sole remedy is to discontinue use of the Website. In no event will Ace Hosting be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if Ace Hosting have been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you. Ace Hosting shall not be liable for any loss or damages whatsoever due to inability to access the Website.
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Ace Hosting or any of its employees or agents; fraud or fraudulent misrepresentation; any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; defective products under the Consumer Protection Act 1987; or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
You agree to indemnify, defend, and hold harmless each of Ace Hosting , its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of Ace Hosting, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against Ace Hosting, its employees, representatives, suppliers, or agents is based on or arises in connection with:
- (i) your use, or use by someone using your computer or your account, of the Website;
- (ii) any breach by you, or by someone using your computer or your account, of the Terms;
- (iii) a claim that any use of the Website by you, or by someone using your computer or your account: (a) infringes any intellectual property rights of any third party, or any right of personality or publicity, or (b) is libellous or defamatory, or otherwise results in injury or damage to any third party; (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or (v) any misrepresentation or breach of representation or warranty made by you contained herein.
References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer or your account.
You agree to pay Ace Hosting, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.
Other legal notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. These terms and conditions, any document expressly referred to in them and any other legal notices on this website constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any order. We each acknowledge that, in entering into an order, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract. Nothing in this clause limits or excludes any liability for fraud.
Events outside Ace Hosting control
Ace Hosting will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; and (f) the acts, decrees, legislation, regulations or restrictions of any government. Ace Hosting performance under an order is deemed to be suspended for the period that the Force Majeure Event continues, and Ace Hosting have an extension of time for performance for the duration of that period. Ace Hosting ill use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under an order may be performed despite the Force Majeure Event.
If Ace Hosting fails at any time to insist upon strict performance of any of your obligations under an order or any of these terms and conditions, or if Ace Hosting fails to exercise any of the rights or remedies to which Ace Hosting is entitled under these terms and conditions, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by Ace Hosting of any default will not constitute a waiver of any subsequent default. No waiver by Ace Hosting of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Local Laws and Regulations
The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website. Ace Hosting does not represent that either the Website or the content are appropriate for use or permitted by local laws in all jurisdictions.
Ace Hostingmake no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations or purchase medicines are responsible for compliance with local laws if and to the extent local laws are applicable. Ace Hosting will not be liable for any breach by you of any such laws.
If you order products from the Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that Ace Hosting has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These Terms do not affect your legal rights.
Secure Online Transactions
Your personal data is protected against unauthorised use. We protect your online order information using the most sophisticated, up to date Secure Sockets Layer (SSL) technology and our systems are tested daily to ensure they remain secure.
Information we collect
We collect personal information from visitors to the website through the use of on-line forms, when you register with the website to receive communications from us, when you create an account to make a purchase through the website, and every time you e-mail us your details or enquiries. We will also collect some information automatically about your visit to the website.
We collect several kinds of information, depending on the part of the website being visited. For example, we will ask you for personal information such as your name and email address so that you can register with the website to receive communications from us.
If you wish to create an account in order to make purchases from the website, you must provide us with personal information. In order to create an account we may ask for your name, email address, postal address, postcode, daytime and/or mobile phone number and credit/debit card information. We may also keep a record of the products you have purchased from the website.
You may visit the website without registering or creating an account. If you choose not to create an account, you may not be able to use the website to its fullest extent. For example, you will be unable to purchase products on the website.
Use of Personal Information
We use the personal information collected via the website for the purposes of:
- Providing, improving, and personalising our services and the website;
- Dealing with your inquiries and requests;
- Administering accounts;
- Processing your order(s) and payment and delivering the product(s) you have purchased from the website;
- Generating anonymous reports about the use of the website.
We may also use and disclose information in aggregate (so that no individuals are identified) for analytics, marketing and strategic development purposes.
You can also close your account. If you close your account, we will mark your account in our database as “closed”, but will keep some of your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new one. We will also retain your order history. However, if you close your account, your personally identifiable information will be put beyond use. It means that it will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law.
Disclosure of Your Personal Information
We will only disclose personal information we collect from you from the website to:
- The supplier of the product(s) you have purchased from the website where we do not directly supply the product(s) you have purchased;
- Service providers contracted by us to despatch and deliver the product(s) you have purchased from the website;
- Other third parties to provide a service that you have requested;
- Comply with a legal requirement or request from a competent court, government body, regulator, law enforcement agency or other authority;
- Successors in title to our business;
- Suppliers we engage to process data on our behalf; or
- If we believe there has been a violation of the Terms, of our rights or of the rights of any third party.
Access to your Personal Information
You have a right to access the personal information we hold about you. To obtain a copy of the personal information we hold about you, please contact us.
We endeavour to take all reasonable steps to protect your personal information. All the personal information we collect is stored securely on our servers and sensitive personal information is sent and received using high level encryption.
Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore, by browsing the website and communicating electronically with us, you acknowledge our processing of personal information in this way. However, we will endeavour to protect all personal information collected through the website in accordance with strict data protection standards.
If you have any questions, please do not hesitate to contact us. We are always searching for ways to serve you better. We want you to have complete confidence in shopping with us and we are intent on providing every added level of security to ease your concerns.
Sunday, November 5, 2017